Client Service Representative
Position Overview ... Client Service Representatives should have advanced interpersonal skills that allow team member to provide exceptional customer service experience to clients. Handle a high volume of client inquiries through both phone and email communication. Maintain multiple client relationships simultaneously. Exemplary follow through and time management are crucial for success.
Major Duties and Responsibilities
• Process client inquiries in a manner that is consistent with company outlined response times and satisfaction ratings.
• Assist clients with questions regarding account balances, governing document compliance, work order requests and miscellaneous community information.
• Engage with and provide high quality customer service to homeowners in person, via email, and over the phone.
• Complete regular compliance inspections for partner communities.
• Maintain superior customer service levels according to company standards
• Provide prompt, courteous service to all external and internal customers
• Effectively handle inbound customer service calls
• Send email correspondences in a professional manner
• Apply critical thinking and problem-solving skills to customer concerns
• Identify and resolve a wide variety of customer service issues related to property management
• Perform other duties as it relates to client services process and procedures
Education and Experience
• Excellent customer service skills - in person and over the phone
• Call Center experience beneficial
• Professional written and verbal communication skills
• Ability to prioritize tasks/manage multiple assignments
• Bilingual preferred
• Ability to utilize computers and related software
• Flexible/ability to adapt to change
• Attention to detail
• High School Diploma Required, some college preferred
• Must have ability to thrive in a team/call center environment
• Excellent customer service skills
• Ability to multi-task
• Demonstrated ability to communicate effectively
• Proficient in Microsoft applications (Word, Excel, Outlook, etc.)
• Strong problem-solving skills
• Excellent organizational skills
• At least 1 year of customer service experience, preferably in an inbound call center environment
• Desire to learn about HOA
Benefits
• Full Insurance package
• Generous PTO offering
• 401K matching options
• Team oriented service group
• Family owned and operated company
