Client Service Representative

Position Overview ... Client Service Representatives should have advanced interpersonal skills that allow team member to provide exceptional customer service experience to clients. Handle a high volume of client inquiries through both phone and email communication. Maintain multiple client relationships simultaneously. Exemplary follow through and time management are crucial for success.

Major Duties and Responsibilities • Process client inquiries in a manner that is consistent with company outlined response times and satisfaction ratings. • Assist clients with questions regarding account balances, governing document compliance, work order requests and miscellaneous community information. • Engage with and provide high quality customer service to homeowners in person, via email, and over the phone. • Complete regular compliance inspections for partner communities. • Maintain superior customer service levels according to company standards • Provide prompt, courteous service to all external and internal customers • Effectively handle inbound customer service calls • Send email correspondences in a professional manner • Apply critical thinking and problem-solving skills to customer concerns • Identify and resolve a wide variety of customer service issues related to property management • Perform other duties as it relates to client services process and procedures

Education and Experience • Excellent customer service skills - in person and over the phone • Call Center experience beneficial • Professional written and verbal communication skills • Ability to prioritize tasks/manage multiple assignments • Bilingual preferred • Ability to utilize computers and related software • Flexible/ability to adapt to change • Attention to detail • High School Diploma Required, some college preferred • Must have ability to thrive in a team/call center environment • Excellent customer service skills • Ability to multi-task • Demonstrated ability to communicate effectively • Proficient in Microsoft applications (Word, Excel, Outlook, etc.) • Strong problem-solving skills • Excellent organizational skills • At least 1 year of customer service experience, preferably in an inbound call center environment • Desire to learn about HOA

Benefits • Full Insurance package • Generous PTO offering • 401K matching options • Team oriented service group • Family owned and operated company

Kuester Management Group

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