iQor: 14401 Carowinds Blvd, Charlotte, NC 28273, USA
Job Position: Call Center Customer Service Representative (Full Time Position ... Starting Pay: $15.00
Onboarding Date: January 5, 2024
Training Start Date: January 8, 2024
Job Description:
• iQor is hiring representatives who will provide excellent service to our customers over the phone.
• Qualified applicants will have a stable work history in a Customer Service, or Call Center environment.
Perks:
• Monthly Bonuses.
• Quarterly reviews and raises based on performance.
• Career Development and Management Training.
• Travel and Entertainment Discounts.
• Comfortable work environment – no standing for long hours.
Other Benefits:
• Full health benefits after 45 days.
• Paid time off after 90 days.
• 401K.
• Tuition reimbursement.
• Referral Incentive Program.
Requirements:
• 1+ years of customer service experience (call center, or retail).
• HS Diploma or GED/equivalent.
• Computer literacy and typing skills of 25 words per minute.
• Self-motivated and able to adapt to and comprehend business processes or procedure changes.
• Criminal record check.
Responsibilities:
• Answer inbound calls and greet customers with enthusiasm and confidence.
• Answer inbound calls from client customers regarding utility bill/accounts.
• Make payment arrangements for utility customers.
• Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
• Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.
All About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
About iQor:
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles
