In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t ... happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Technical Support Representative for Radiometer is responsible for providing technical support on-site and via phone or email to internal OpCo functions (engineers, technicians, and product support personnel) by diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment.
This position is part of the Technical Customer Support organization located in Brea, CA and will be hybrid. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the Technical Customer Support department and report to the Technical Support Manager. If you thrive in a fastpaced, supporting role and want to work to build a world-class Technical Support organization—read on.
In this role, you will have the opportunity to:
• Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, e-mail and other electronic medium.
• Configuration of client's equipment to provide reporting and interface functions. Also configure equipment software to connect to other Radiometer applications and equipment.
• Identify, correct and document operational issues in Radiometer products used in client systems.
The essential requirements of the job include:
• Ability to read, analyze, and interpret general, technical procedures, schematics or governmental regulations. Ability to accurately write reports and standard operating procedures (SOPs). Ability to efficiently present information and respond to questions from management and customers.
• AS degree in computer or electronic engineering from college or technical school; BS degree preferred
• Experience with hardware and software issues. Proficient Microsoft Office skills (Word, Excel, Outlook), iOS/OS skills, and internet skills; database and customer relationship management (CRM) clients; File transfer protocol (FTP) clients
It would be a plus if you also possess previous experience in:
• Minimum 2 years related experience and/or training
• Ability to lift or maneuver 40 lbs
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
The salary range for this role is $55K-$63K per year. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation
