Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s ... talk!
Your Role and Responsibilities
Responsibilities
• Rack, Build, cable, configure, and provision Intel and AMD Servers
• Rack, cable, and deploy Cisco Layer 2 networking equipment
• Troubleshoot, test, quality assurance of Server hardware
• Professionally resolve hardware issues via trouble ticket
Desired Experience:
• Operating System Installation - Windows Server, Linux, Unix
• Cabling knowledge beyond dressing or running cabling; such as confidently comprehending port mappings and ability to know the differences and purposes behind each cable type
• Understanding of basic hardware troubleshooting and applying logical methods of resolution
• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
• Experience with RAID levels is a plus
• Web Server and Database installation experience a plus
• Must be able to work in this country without Sponsorship
• Must be willing to learn quickly, multitask, and work in a fast pace environment.
Required Technical and Professional Expertise
• Rack and stack layer 1 network equipment, including infrastructure
• Ethernet and Fiber cabling knowledge to support all layer 1 infrastructure
• Computer hardware experience to troubleshoot failing hardware to resolution
• Must be able to work in this country without Sponsorship
Preferred Technical and Professional Expertise
CompTIA A+
CompTIA Network+
Knowledge of operating systems, navigating, commandline, reading technical outputs
