We have an exciting opportunity for Customer Service Specialists to join our team at a company located just a few minutes away from our Chicago office.
You will be the frontline contact for client queries and issues, ensuring exceptional service standards. The role involves an on-site training period, after which you might transition to working remotely ... We are seeking individuals who are self-motivated, organized, and can create a distraction-free home office environment.
Responsibilities :
• Resolve client issues and handle service-related projects efficiently.
• Collaborate closely with Sales and Client Services teams to meet and exceed client expectations.
• Manage and prioritize escalated service requests.
• Maintain accurate and detailed client communication records.
• Ensure high-quality customer service while working remotely.
Requirements :
• Proven customer service experience and high proficiency in Microsoft Excel.
• Strong communication and problem-solving skills.
• Availability to work evening shifts.
• Willingness to undergo on-site training at the facility during the day shift, before transitioning to remote work.
Join our team and work in a supportive and dynamic environment!
Last updated : 2024-03-07
