Pearl River Resort Associates are required, on a continual basis to…
Adhere to any and all company and departmental policies, practices and procedures ... Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
Maintain a professional departmental, company and community reputation.
• Provide outstanding guest service while performing assigned duties, including interpreting and conveying information throughout the Resort.
• Maintain a high degree of confidentiality in performing all aspects of their assigned responsibilities.
• Assist in protecting and safeguarding all property assets.
• Must accurately obtain cash till from required location.
• Must accurately complete any and all transactions on POS system in a timely manner.
• Must accurately count till amounts at the end of each shift.
• Must accurately complete a report of transactions including cash, coupon, credit card and complimentary sales at the end of each shift.
• Must be very knowledgeable about Geyser Falls, Clearwater Key, The Beach Club and the resort to answer any guest questions.
• Correspond with food service associates.
• Professionally serve Cabana and Catering guest.
• Must resolve guest / associate concerns as needed.
• Monitor and uphold all guest service standards.
• Monitor and uphold all safety and health regulations.
• Take food and drink orders and ensure they are prepared in a timely manner
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AGE and GAMING:
18 years of age or above. Non – Gaming property.
EDUCATION and/or EXPERIENCE:
High School diploma or GED is preferred. Previous experience in the use and knowledge of the POS system and cash handling is a plus. Must have basic computer knowledge.
TESTING:
Must score at least 85% or better on a Basic Math test. Must take the required testing identified for this position.
SPECIAL QUALIFICATIONS:
Strong organizational and interpersonal skills required. Must be Serv-Safe certified or become certified within thirty (30) days of employment at Pearl River Resort and C.A.R.E. (Controlling Alcohol Risks Effectively) certified before starting to work. All candidates must successfully complete the class and obtain a test score of 84% or higher.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports.
MATHEMATICAL SKILLS:
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential responsibilities include physical ability such as lift or maneuver at least forty (40) pounds, and standing/walking 75% of the shift. Must be able to bend, stoop, kneel, climb, reach, twist, and grip throughout shift. This position is required to work in outside weather conditions and may perform responsibilities and/or essential functions on slippery or wet surfaces as well as exposed to wet and/or humid conditions, fumes or airborne particles and extreme weather/heat.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property
