Customer service representative job at MMC Group. Yonkers, NY.
We are looking to hire Remote Customer Service Representatives -CSR- Call Center Representative. This is a remote position but you must live in the state of NY and not within the 5 boroughs ... In order to start you must complete the assessment and email it over to bjmedina@mmcgrp.com - Once you have completed the assessment - I will call you and go over the details and get you hired !!
• Schedule: must be able to work 8hour scheduled between 7am-7pm, Saturdays 8am-2pm
• Pay: weekly at $18.00hr
• Address: Remote
• Equipment is Provided and will be sent prior to start date
• Must have High Speed Internet: download 15mbps, upload 1.5mbps
• Must complete assessment:
RESPONSIBILITIES:
• Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, research/resolve inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Performs customer needs analysis and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• Assist in the walk-in center, tags department, and Vector system, if needed.
• All other duties as assigned.
Qualifications:
• The desire to learn and excellent communication skills.
• Analytical skills to rapidly review and interpret data.
• Desire to help callers via phone interaction.
• Keyboard skills with a PC and Windows operating system.
• Interpersonal skill to respond in a concise and courteous manner
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
Weekly day range:
• Every weekend
• Monday to Friday
Work setting:
• Call center
• Remote
Ability to Relocate:
• Yonkers, NY: Relocate before starting work (Required)
Work Location: Remote
