Customer service representative job at MMC Group. Yonkers, NY.

We are looking to hire Remote Customer Service Representatives -CSR- Call Center Representative. This is a remote position but you must live in the state of NY and not within the 5 boroughs ... In order to start you must complete the assessment and email it over to bjmedina@mmcgrp.com - Once you have completed the assessment - I will call you and go over the details and get you hired !! • Schedule: must be able to work 8hour scheduled between 7am-7pm, Saturdays 8am-2pm • Pay: weekly at $18.00hr • Address: Remote • Equipment is Provided and will be sent prior to start date • Must have High Speed Internet: download 15mbps, upload 1.5mbps • Must complete assessment:

RESPONSIBILITIES: • Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures. • Defines or resolves inquiries received either through written or telephone correspondence. • Gathers information, research/resolve inquiries and logs customer calls. • Communicates appropriate options for resolution in a timely manner. • Performs customer needs analysis and informs customers of services and resources available to them. • Maintains adherence (attendance, punctuality, use of AUX time). • Assist in the walk-in center, tags department, and Vector system, if needed. • All other duties as assigned.

Qualifications: • The desire to learn and excellent communication skills. • Analytical skills to rapidly review and interpret data. • Desire to help callers via phone interaction. • Keyboard skills with a PC and Windows operating system. • Interpersonal skill to respond in a concise and courteous manner

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance • Work from home

Experience level: • 1 year

Shift: • 8 hour shift • Day shift

Weekly day range: • Every weekend • Monday to Friday

Work setting: • Call center • Remote

Ability to Relocate: • Yonkers, NY: Relocate before starting work (Required)

Work Location: Remote

MMC Group

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Customer service representative at MMC Group Yonkers, NY