Job Summary
Get your start in the IT world ... Emerging computer accessory company is looking for customer service/ technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology.
Come join us in our laid back work environment with room for advancement! Our hours of operation are from 8:30am till 7:00pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.
Responsibilities and Duties
Job Duties Include:
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Interacting with costumers over the phone, email and live chat
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Troubleshooting customer's issues quickly and efficiently while maintaining a pleasant attitude
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Develop new troubleshooting strategies and communicate them with the team
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Help test new and current products and report findings to management
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Other duties as assigned
Qualifications and Skills
Qualifications:
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Preferred knowledge in Linux®, macOS® X and Windows® operating systems
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Knowledgeable about computers
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Strong verbal and written communication skills
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Must be dependable
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At least one year experience working in a customer service roll
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Strong data entry skills
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Phone skills (exhibit proper phone etiquette and clear speech)
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People skills
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Problem solving
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Bilingual a plus
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An ability to multi-task
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Preferred experience with Zendesk®, Teamviewer, and LiveChat
