We are looking for a customer service representative who will be a part of the Customer Service payment assistance team. Customers will call and email in with questions about their payments, payoff amounts, payment portal/account, etc. This role will also consist of taking customer payments and updating customer accounts.
Must Haves ... • 3+ years of experience working in a customer service or call center role
• 1 year of experience working in a collections role
• Experience managing high-volume inbound/ outbound calls and emails
• Experience working in a remote environment
• High School Degree or higher
Day to Day:
• Handling 40-60 inbound customer phone calls per day.
• Answering email customer questions in the que.
• Taking customer payments and updating the internal customer portal.
• Answering customer questions involving their payment amount, customer portal assistance, payoff amounts, etc.
• Review and educate customers on contract details.
• Provide customer complaint resolution
