Join our team
At TELUS Health, we are looking for a driven Senior Business Analyst who is deeply passionate about operational and execution excellence, and delivering virtual healthcare to millions of Canadians. You’ll play a critical role in scaling how our operations work - not just the what, but the how. As part of the TELUS Health Virtual Care (THVC) organization, you’ll lead enablement efforts, support delivery of complex projects and deep dive data to provide insightful recommendations while ensuring that the operational foundation is solid, scalable, and well‑equipped to meet tomorrow’s challenges.
You will partner closely with cross‑functional teams to uncover and address operational gaps, design and drive enablement initiatives, and translate business objectives into measurable operational deliverables. You will build repeatable processes, and ensure the tools, people, and systems are aligned for sustainable growth.
We are seeking a results-driven professional who thrives in fast‑paced environments, delivers positive impacts and outcomes, and holds operational discipline as a core strength. Someone who loves problem solving and never settles for “good enough” when excellence is possible.
Our team and what we’ll accomplish together
As Senior Business Analyst, you will lead project and program launches, operational readiness, deliver insights, uncover opportunities to improve service levels and provide recommendations using data analytics and continuous improvement initiatives.
Together, we’ll build scalable enablement systems that support new initiatives end‑to‑end: designing enablement materials, delivering pilot training, gathering feedback, and refining the approach as we grow. Operational excellence will be at our core: We’ll define, monitor, and iterate on performance metrics, standardize best practices, streamline workflows, and develop tools to ensure consistency and efficiency.
