Live Chat Support-Fully Remote

ADF Medical Services Inc. • Full-time • Remote (Baltimore, Maryland, United States) • 4w ago

JOB OPENING — Live Chat Support (Fully Remote) ADF Medical Services Inc.

We're hiring a responsive and professional Fully Remote Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. If you're a fast typist with great written communication skills and a passion for helping people online — this role is for you.

Role: Live Chat Support Agent (Fully Remote)

Department: Customer Support & Patient Services

Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

Respond instantly to patient and client inquiries through our live chat platform
Provide accurate and helpful information on services, appointments, billing, and support
Manage multiple live chat conversations simultaneously with speed and professionalism
Log and document all chat interactions accurately in our CRM system
Identify and escalate urgent or unresolved issues to the appropriate team promptly
Deliver a consistently warm and professional patient experience in every chat
Follow all company communication guidelines and service quality standards
Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

What We Offer: