The Senior IT Engineer plays a critical role in ensuring the stability, security, and scalability of the organization’s global IT environment. This position sits at the intersection of end-user support and enterprise infrastructure, providing hands-on technical expertise across Microsoft 365, cloud platforms, and core systems while delivering a seamless experience for both onsite and remote employees.
Acting as a senior escalation point, this individual is responsible for managing and optimizing Microsoft 365 services, overseeing identity and access management, and maintaining endpoint and infrastructure health across a complex, fast-paced environment. The role combines operational excellence with strategic input—driving automation, improving system performance, and implementing governance and security best practices.
In addition to day-to-day support and troubleshooting, the Senior IT Engineer partners cross-functionally on projects, contributes to continuous improvement initiatives, and helps elevate team capability through documentation and knowledge sharing. This is a highly collaborative, hands-on role suited for someone who thrives in a dynamic environment, takes ownership of challenges, and is motivated to enhance both systems and user experience at scale.
Responsibilities
- Manage and maintain the overall M365 tenant configuration and health.
- Support hybrid identity and authentication (Azure AD, SSO, MFA).
- Administer mail flow, mailbox management, and email security.
- Configure transport rules, retention policies, and hybrid Exchange setups.
- Manage site collections, permissions, and sharing settings.
- Support OneDrive sync issues and implement DLP policies.
- Configure Teams policies, lifecycle management, and integrations.
- Support Teams voice, calling plans, and meeting configurations.
- Implement and monitor Microsoft Defender for Office 365 and Purview.
- Manage Conditional Access, audit logs, and compliance features.
- Deploy and manage devices using Microsoft Intune.
- Configure compliance policies, app protection, and Autopilot.
- Provide insights and recommendations to improve M365 usage.
- Develop PowerShell scripts for automation and reporting.
- Utilize Power Automate and Graph API for workflow automation.
- Act as Tier 3 support for M365-related issues.
- Extensive knowledge of Windows OS’s & MAC OS's
- Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services.
- Undertake additional duties and special projects as assigned.
Pursuant to Chicago's Pay Transparency Laws, the base pay range for this position is $105,000-$115,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience.
- 5+ years of experience managing Microsoft 365 environments.
- Strong expertise in Exchange Online, SharePoint Online, Microsoft Teams, and Intune.
- Deep understanding of Active Directory (AD) and Azure Active Directory (Azure AD), including:
- Group Policy Objects (GPOs), OU structure, and domain trust relationships.
- User and group management, permissions, and access control.
- AD replication, DNS, and troubleshooting domain-related issues.
- Experience with hybrid identity environments, including Azure AD Connect and synchronization troubleshooting.
- Proficiency in PowerShell scripting for automation, reporting, and bulk operations.
- Solid grasp of Conditional Access, MFA, and identity protection strategies.
- Familiarity with compliance tools such as eDiscovery, DLP, and audit logging.
- Excellent troubleshooting, documentation, and communication skills.
- End point management systems (Jamf, Intune, Endpoint Central).
- Troubleshooting remote and onsite user issues across multiple different endpoint types and OSs.
- In-depth understanding of Microsoft Active Directory.
- VMware/vSphere experience (installation, configuration, maintenance and troubleshooting).
- Experience with Linux & Windows Servers.
- Domain trusts, AD replication, AD Connect, GPO, OU structure management.
- Storage skills, Fibre channel, ISCSI, SAN and NAS.
- Experience with cloud technologies, especially Azure, AWS, EC2, WorkSpaces .
- Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
