Position Overview

We are seeking a customer-oriented IT Helpdesk Intern to join our team. In this role, you will provide exceptional customer service to our end-users while offering direct and remote support for software, hardware, and mobility solutions. As a member of our team, you will work independently and collaboratively to resolve issues accurately, efficiently, and in a timely manner to support all levels of our end-user community.

Responsibilities:

Provide first-rate customer support by troubleshooting and diagnosing production problems, deploying new hardware and software, and maintaining documentation of solutions to keep users informed.
Support remote locations, including configuring networking equipment to maintain reliable connectivity.
Administer user accounts, manage mailboxes and telephony systems, and ensure that user needs are met.
Perform other miscellaneous duties as assigned, while focusing on providing excellent customer service.

Pay: $20 - $22/hr.

Qualifications:

Degree seeking in a Computer Science or other technical field preferred.
Prior experience in PC support is preferred.

Preferred Skills and Knowledge:

Experience with helpdesk/trouble ticketing software.
Knowledge of Windows operating systems
Knowledge of networking concepts such as TCP/IP, DNS, and DHCP.
Ability to diagnose and replace PC hardware components.

Traits:

Strong ability to identify and resolve issues while maintaining a customer-centric approach through effective decision-making skills.
Effective communication skills
Ability to work both independently and collaboratively while maintaining a focus on customer satisfaction.

F.H. Paschen is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you require an accommodation in order to complete this application, please contact our office at (773) 444-3474 .

Note to Search Firm Agencies, Recruitment Agencies, and Similar Organizations and Firms: F.H. Paschen does not accept unsolicited resumes from recruiters or employment agencies. Please do not forward unsolicited resumes or candidate information to any F.H. Paschen employee. F.H Paschen will not pay fees to any third-party agency or firm and will not be responsible for any agency fees and referral compensation associated with unsolicited resumes. Unsolicited resumes received will be considered property of F.H. Paschen and will be processed accordingly.

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F.H. Paschen

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