JOB OVERVIEW:
Prosource.it is looking for a Senior PC Support Technician, this will be a contract role responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
RESPONSIBILITIES:
- Provide daily hardware and software support specific to business operations and various projects.
- Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
- Image and Stage new hardware specific to business operation.
- Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
- Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
- Primary contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills
- Strong customer service skills.
- Must possess advanced critical thinking skills.
- Ability to develop and write technical documentation.
- Excellent self-organization and time management skills.
- Intermediate communication skills are required.
- Ability to evaluate and test emerging technologies.
ADDITIONAL INFORMATION:
Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.
Role will be $40-$45 per hr depending on experience
To be seriously considered for this role, please have the following:
- An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered.
- Requires 6-8 years of experience supporting complex end user technologies.
- Experience with operating system installations deployed from MECM (SCCM).
- Experience with PXE and Boot media to be used in production environments in conjunction with MECM.
- Experience with software deployment and endpoint management using Bigfixs preferred.
- Computer certifications from CompTia A+, Network+, Security+ are preferred.
- Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred.
- Knowledge of building Images and scripting is desired. Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers.
- Ability to work independently.
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