Remote
As a customer service support specialist (SDSS), you’ll work on a team to deliver great customer service to people self-directing their care.
In this job, you’ll take on a variety of work. From listening to and resolving customer issues to making sure paychecks are correct. Your job is instrumental in making sure the people we serve stay safe and happy.
There are three levels to being an support specialist. This means you have a chance to advance your position even before entering leadership.
Tasks and Responsibilities for Customer Service
- Enter information into databases, such as a call log, for effective record keeping
- Prepare and send documents via DocuSign or email
- Ensure the proper naming and saving of documents in the document management system
- Assist customers in returning documents
- Manage DocuSign accounts and support issues from the operations staff and customers
- Ensure all compliance standards are met for audit purposes
- Timesheet reviewing and time tracking
- Accurately and efficiently complete payroll checklists for assigned agencies
- Work with your team leader to identify strategies for reducing errors
- Collaborate with your team to resolve rejected timesheet issues
- Bill agencies for timely reimbursement
Your Schedule
- Full-time work
- Monday to Friday
- 8-hour shifts
Your Pay
- Starting at $17.50 per hour
- Career growth potential
Your Benefits
- Dental insurance
- Short Term Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
- Parental leave (for all parents)
- 401(k) matching
- Paid time off
- Paid training
- Paid volunteer time
- Fitness reimbursement
- Tuition reimbursement
