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At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.
We are seeking a Health Engagement Specialist to join our team! In this role, you will be responsible for outreaching to patients in need of important preventive care services, including those who may be overutilizing the emergency room or those transitioning from hospitals to home or other care settings. You will play a critical role in assisting such patients in getting connected to the care they need. This is an opportunity to work in a startup fast-paced environment. Successful candidates are sociable, empathetic, and passionate about making a difference in patients’ lives through proactive healthcare solutions.
What you’ll do
As the Health Engagement Specialist, you will play a key role in connecting patients with the care they need. You will need to demonstrate strong communication skills, the ability to overcome objections, and an understanding of the healthcare system. Reporting to the Central Director of Care Operations, you will work closely with internal teams to engage patients and support them gaining access to preventive care services.
Key areas you will add value:
- Conduct a high volume of outbound calls to patients, including many who have not previously encountered Diverge Health.
- Field inbound calls from patients responding to outreach from either Diverge Health or referrals from their primary care provider, or from primary care providers attempting to coordinate patient services with Diverge Health.
- Identify and support patients who are overutilizing the emergency room by guiding them toward more appropriate care options.
- Reach out to patients undergoing care transitions (e.g., from hospital to home following a hospital discharge) to ensure they have follow-up care in place, educate patients about the importance of preventive care and the need for regular visits with their provider.
- Assist patients in scheduling appointments, navigating care options, and resolving barriers to access.
- Build trust with patients and tailor conversations to meet their individual needs.
- Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce).
- Meet or exceed daily outreach and engagement performance metrics.
What you’ll bring
- 1-2 years of experience in patient engagement, outreach, or customer service in a healthcare setting
- Strong communication and interpersonal skills with the ability to build trust quickly
- A high level of empathy and compassion for patients from diverse backgrounds
- Comfort working in a fast-paced, evolving environment with shifting priorities
- Problem-solving mindset and ability to think critically when navigating patient barriers to care
- Familiarity with care coordination, preventive services, and transitions of care (preferred)Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
Qualities for Success at Diverge Health:
- Empathetic and objective, humble yet highly conscientious.
- Comfortable navigating uncertainty and thriving in a dynamic, evolving environment.
- A proactive problem solver with strong critical thinking and execution skills.
- A team player who inspires and motivates others with a commitment to Diverge Health’s mission and values.
- Skilled at connecting authentically with people from all walks of life.
This is a full-time, non-exempt position with an hourly rate of $27–$29.
