Facility & Production Manager
- Full-time position, on-site at 5005 S. Macadam Ave., Portland, OR.
- Monday-Friday, 8:00 AM-4:30PM; occasional additional hours as needed.
Are you the kind of leader who walks into a production facility and immediately sees three things that could run better — and then actually makes them better? Do you thrive when you’re juggling multiple priorities, leading a team, and owning outcomes end to end? Do you care about what you’re producing — not just that boxes go out the door, but that what’s inside them genuinely matters?
If that’s you, ACHS is hiring a Facility & Production Manager to lead our on-site production and fulfillment operations.
At the ACHS, we’re a small, mission-driven team producing and shipping certified organic essential oils, botanicals, and academic lab kits to students and customers across the U.S. and globally. We operate within a GMP-compliant facility, with a strong focus on quality assurance, traceability, and proper handling of natural products.
In this role, you’ll oversee daily order fulfillment, hands-on production, team leadership, inventory storage, and facility operations—ensuring processes meet GMP standards while supporting a high-quality student and customer experience. You’ll also support the end-to-end shipping process for both ACHS student lab kits and retail orders through our Apothecary Shoppe College Store, ensuring accurate kitting, proper packaging, and timely delivery aligned with academic schedules and customer expectations.
Our Portland facility is Oregon Tilth Certified Organic and GMP-compliant; you’ll be the operational leader responsible for upholding these standards every day.
Why This Role Stands Out
- You’ll have genuine ownership and autonomy: this is not a role where you wait for direction. You set the pace.
- Direct reporting line to the President — your voice will be heard, and your ideas will matter.
- You’ll work with meaningful products: certified organic essential oils, botanicals, and academic lab kits that support integrative health students worldwide.
- A mission-driven B Corporation environment where sustainability and quality are core values, not talking points.
- A small, dedicated team that shows up, cares, and gets things done.
What You’ll OwnDaily Operations & Fulfillment
- Ensure accurate, on-time daily fulfillment of student lab kits, retail orders, and outgoing shipments.
- Hands-on production when needed: measuring and bottling essential oils, weighing and packaging dried herbs, preparing blends and kit components.
- Process student and retail orders quickly and accurately; respond to fulfillment requests and customer inquiries with timely, solutions-oriented communication.
- Coordinating the daily schedule for production and shipping.
- Verify materials, supplies, and natural product inventory are prepped and ready for production in partnership with the Procurement & Inventory Director.
- Serve as the primary on-site contact for facility vendors: maintenance, recycling, supplies, and service providers.
- Respond to production and fulfillment requests and customer emails with timely solutions or updates.
- Manage incoming facility mail and route it efficiently.
- Manage incoming returns, assess condition, and coordinate credits and restocking.
Team Leadership
- Supervise, coach, mentor, and motivate the production team to maintain accuracy, speed, and quality.
- Set clear expectations, support training, and keep the team focused, energized, and on schedule.
- Identify and implement process improvements that reduce waste, improve efficiency, and reinforce ACHS’s sustainability values — then follow through.
Inventory, Quality & Compliance
- Monitor inventory levels and coordinate restocking proactively with the Procurement & Inventory Director.
- Partner with the QA Manager and GMP and Quality Assurance Coordinator to uphold quality standards, labeling accuracy, and compliance requirements.
- Participate in physical inventory counts and reconcile discrepancies.
- Maintain a clean, safe, organized facility that reflects our standards and values.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at any time with or without
notice
You don’t need to check every box — but the more of these that describe you naturally, the better.
- Working knowledge of Good Manufacturing Practices (GMP) or quality assurance in a production setting.
- 3+ years of experience in production, fulfillment, or operations management.
- Proven experience leading a team and managing daily fulfillment workflows.
- A proactive, high-energy leadership style: you anticipate what’s needed and move on it.
- Genuine enthusiasm for natural health, organic products, and the ACHS mission — this is not just a logistics job to you.
- Take initiative: you spot what needs doing and do it, rather than waiting to be directed.
- Strong organizational skills with the ability to hold multiple moving pieces without dropping any.
- Have a sharp eye for detail and solid math skills (conversions of weights, volumes, and measurements).
- Comfortable with and excited by technology: Able to use systems with ease, including inventory management systems, including NetSuite, Shopify, Google Suite, Canva, and AI tools.
- Clear, professional, positive communicator with both on-site and remote teams.
- Experience with inventory management or production tracking systems.
- Experience with essential oils, dried herbs, or natural/organic products; formal studies such as a Certificate in Natural Products Manufacturing, Certificate in Aromatherapy or a Certificate in Herbal Studies, a plus.
- Able to lift up to 40 lbs and remain on your feet for extended periods.
Benefits
- Employee Medical (90% covered), Dental and Vision (100% covered).
- FSA/Flexible Spending, Disability, Life, and Pet Insurance options.
- Generous paid time off: vacation, sick leave, holidays, wellness days, expanded holiday breaks, and a paid volunteer day.
- 401(k) with employer match after one year.
- Paid Parental Leave.
- Education Benefit Program — deepen your knowledge of integrative health and wellness.
- Product discounts on our certified organic and natural product line.
The Details
- Full-time position, on-site at 5005 S. Macadam Ave., Portland, OR.
- Monday-Friday, 8:00 AM-4:30PM; occasional additional hours as needed.
- Reports directly to the President.
- Works closely with the Procurement & Inventory Director, QA Manager, and GMP & Quality Assurance Coordinator.
- Free on-site parking.
Work Environment and Physical Demands
Work is generally performed indoors in a storage, sorting, and fulfillment area, and in a lab that requires the use of PPE (lab coat, hair covering, gloves, and mask; artificial nails, eyelashes, and jewelry is not permitted during production). Frequent exposure to fragrant herbs and oils.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
- Standing and walking for up to 8 hours per day, either at a workstation or while moving throughout the space.
- Frequent lifting, pushing, or pulling of materials.
- Continuous pushing or pulling of 5–40 lbs; up to 65+ lbs may be required sporadically.
- Stooping, bending at the knees and waist, kneeling, reaching, and occasional climbing of a ladder to retrieve or store materials.
- Repetitive twisting, bending, and pulling motions are involved in packing, taping, and moving boxes and orders, and all types of inventory.
- May also require manual closing of bags or containers by hand.
