Senior Account Manager, Brand Practice

Heritage Werks, Inc. • Remote • 14h ago

Who We Are

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.

We preserve history. We protect generational legacies. And we do it with care, purpose, and a forward-thinking approach—honoring the past while making it relevant for today and meaningful for the future.

Location: (Remote) Indianapolis, IN; Cincinnati, OH; Chicago, IL; New Jersey, New York, Connecticut - travel required for client visits/ meetings.

Role Overview

We are looking to hire a Senior Account Manager, Brand Practice, who will own and manage client accounts with a focus on relationship management, delivery excellence, and organic growth.

This role partners closely with the Managing Director, Brand Practice to shape account strategy, ensure strong performance, and deliver long-term client value.

What You’ll Do

Client Ownership & Relationship Management

Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance.
Managing 10-15 accounts approximately at one time
Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust
Lead client communications, including regular updates, reporting, and executive-ready presentations
Develop a deep understanding of client business objectives, brand positioning, and communication strategies

Account Strategy & Growth

Partner with the Managing Director to shape account strategy and identify growth opportunities
Drive retention and organic growth within assigned accounts
Support proposal development and present strategic recommendations to clients
Identify new opportunities and collaborate with internal teams to scope and develop solutions

Program Execution & Delivery

Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
Set and manage client expectations while aligning internal resources
Ensure quality control of deliverables prior to client delivery

Operational Leadership

Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently
Proactively identify risks, gaps, and opportunities within accounts
Develop clear account briefs and internal updates to ensure alignment
Provide direction and context to teams to support successful execution

What You’ll Bring

Experience in a marketing agency, consulting, or client services environment
Proven track record of managing client relationships and delivering programs
Strong verbal and written communication skills, including client-facing presentations
Experience working across cross-functional teams
Ability to influence without direct authority
Ability to travel for business needs as per organizational requirements.

Key Competencies

Client Leadership: Owns client relationships and outcomes with accountability
Strategic Thinking: Connects client goals to actionable strategies
Relationship Building: Establishes trust and credibility with stakeholders
Execution Excellence: Drives high-quality, on-time delivery
Communication & Influence: Communicates effectively across stakeholders
Cross-Functional Collaboration: Aligns teams to deliver cohesive outcomes
Commercial Acumen: Identifies and drives growth opportunities
Organization & Prioritization: Manages multiple priorities with strong attention to detail

Success Metrics

Client retention and satisfaction across assigned accounts
Organic growth within managed accounts
Quality and consistency of delivery
Effectiveness of client communication and relationship management
Ability to successfully manage moderately complex accounts

Ways of Working

Operates as a primary account owner for assigned Brand clients
Partners closely with the Managing Director for strategic alignment
Works independently while escalating complex or high-risk situations as needed
Balances client needs, delivery execution, and growth opportunities
Maintains a proactive, accountable, and solutions-oriented approach

Impact

This role plays a critical part in strengthening client relationships and ensuring consistent, high-quality delivery across accounts, contributing directly to retention, growth, and the overall success of Brand Practice.

Competitive salary
Comprehensive medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for professional growth and development

Equal Opportunity Employer

Heritage Werks is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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