Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.
Key Responsibilities
Member-Level Support
Respond to member inquiries via phone, email, or chat with professionalism and empathy.
Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
Escalate complex cases to senior support staff as needed.
Document all member interactions accurately to ensure compliance and service quality.
Identify recurring issues and share feedback with leadership for process improvement.
Collaboration & Communication
Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
Participate in team huddles and training sessions to stay informed on product updates and policy changes.
Maintain a positive and solutions-oriented approach in all member interactions.
Review general team processes for accuracy and recommend updates to leadership.
Professional Development
Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
Seek mentorship and feedback to grow into more advanced support or account-facing roles.
The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.
Key Responsibilities
Member-Level Support
Respond to member inquiries via phone, email, or chat with professionalism and empathy.
Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
Escalate complex cases to senior support staff as needed.
Document all member interactions accurately to ensure compliance and service quality.
Identify recurring issues and share feedback with leadership for process improvement.
Collaboration & Communication
Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
Participate in team huddles and training sessions to stay informed on product updates and policy changes.
Maintain a positive and solutions-oriented approach in all member interactions.
Review general team processes for accuracy and recommend updates to leadership.
Professional Development
Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
Seek mentorship and feedback to grow into more advanced support or account-facing roles.
Qualifications
Required
1–2 years of experience in customer service, healthcare, insurance, or benefits.
Strong verbal and written communication skills.
Ability to manage member issues with empathy and attention to detail.
Preferred
Diploma or related field.
Familiarity with CRM platforms, call center tools, or SOP documentation.
Interest in career growth within client support or account management.
Scheduled Hours for this position: Monday - Friday 9 AM - 5:30 PM MST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typic
al pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
