Contractor /Remote
Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.
We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.
To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.
While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.
About the role:
The Patient Engagement Coordinator plays a central role in ensuring that our patients receive consistent, high-quality engagement and are supported in maintaining their ongoing care.
This role will focus on reaching out to existing Accompany Health patients to schedule Annual Visits, follow-up appointments with clinicians, and provide gentle reminders, answer questions, and reinforce the value of our continuous support. Your work will help patients stay engaged with their care teams and build stronger relationships with us over time.
This is a high-volume outbound call role. You will spend the majority of your workday on back-to-back outbound calls, with a target of 135+ calls per day (subject to change as business needs evolve). Success in this role requires the ability to maintain energy, focus, and warmth across a full day of calls — this is not a role for someone who tires of phone work. Your success is measured by your ability to deliver an outstanding patient experience, ensure continuity of care, and maintain accurate records.
Responsibilities will include:
- Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients
- Maintain a daily outbound call target of 135+ calls, working through structured call queues in our internal CRM tools throughout the day
- Send SMS and message-based outreach to patients to confirm appointments and follow up on scheduling
- Navigate and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls
- Educate patients on the importance of ongoing care and the benefits of completing their annual visits and any necessary follow-up appointments with clinicians
- Handle calls from patients with warmth and professionalism, answering questions and directing them appropriately
- Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-ups
- Provide an empathetic, respectful, and encouraging patient experience on every call
- Monitor scheduling metrics and contribute to achieving engagement goals, maintaining both call volume targets and service quality
- Act as a liaison between patients and the care team to address basic concerns and questions about services
What makes you a fit for the team:
- Excellent communicator with a warm, patient-first mindset
- Empathetic listener who can connect with a wide variety of individuals, especially seniors and those with complex needs
- Comfortable with high-volume, structured call workflows, energized rather than drained by back-to-back outbound calls throughout the day
- If you are not energized by the idea of making a high volume of calls every day, this role is not the right fit
- We are looking for people who thrive in a structured, high-output environment and take pride in working through a full call queue while still delivering an exceptional patient experience
- Able to maintain warmth, professionalism, and energy across a full day
- Motivated by helping others succeed in their healthcare journey
- Able to manage multiple tasks in a fast-moving, remote-first environment
- Comfortable working across multiple tools simultaneously, including CRM systems, spreadsheets, and SMS platforms
Desired skills and experience:
Required
- High School Diploma/GED or higher
- 2+ years of related experience in a high-volume outbound call environment, preferably in healthcare customer service or healthcare sales/direct marketing
- Excellent patient communication skills, with the ability to quickly build trust and rapport with seniors and other patients
- Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets)
- Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time
- The first stage of the hiring process requires applicants to complete an internet speed test to ensure their connection meets the performance standards necessary for this position
Preferred
- Experience working in an Electronic Medical Record (EMR) system
- Knowledge of Medicaid and/or Medicare programs and senior services
- Ability to work after hours and weekends if needed
$21 - $21 an hour
The base salary range for this full-time position is $21/hour + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Our talent team can share more about the specific salary range for your preferred location during the hiring process.
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For Patient Facing Roles
To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.
We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
