Patient Experience Coordinator - Contractor Only
Job Title: Patient Experience Coordinator
Classification: Part Time/1099 Contractor
Work Structure: Fully Remote
Hours/Shift: Mon-Fri + every other Saturday; 6.5 hours/day, between hours of 8am and 10pm ET
Team: Clinical Operations
Reporting to: Senior Manager, Cardiac Rehab
Location: United States
Compensation: $18-$21 per hour *(based upon level of experience)
What we're looking for
Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. We do this by working with patients to design a recovery program to meet their needs and ensure maximum benefits to their health. We are seeking a dependable, detail-oriented Patient Experience Coordinator to provide exceptional support to our patients and providers to ensure sessions are completed without any issue.
Responsibilities
- Schedule patient sessions and provide reminders about upcoming sessions
- Complete task tickets as assigned to ensure patient schedules are accurate
through the duration of their time with Aviary Health
- Communicate with providers and other care team members about patient scheduling delays or changes
- Engage with patients using chat system, email, video conference, and phone
- Educate patient about program offerings and use of the Aviary Health app
- Troubleshoot any session technical issues that may arise, this includes supporting patients in joining virtual Zoom sessions from a Aviary Health-issued device or the patient’s personal device
- Collect regular feedback from patients and share insights with the Operations Team
Your Past Experience
- 1-3 years of customer support experience
- Preferred 1+ years of healthcare experience
- Tech support background
- Experience with Android and Apple operating systems
- Excellent verbal communication skills
- Excellent writing skills
- Patient scheduling
- Excellent attention to detail
- Organized; strong ability to prioritize work appropriately and manage time
Requirements
- Quiet workspace with consistent, high-speed internet access
- Reliable computer with headphones/headset if needed
- Working, reliable cell phone line to make outgoing calls and receive incoming calls *(VOIP application will be provided)
