Job Summary
We are in need of a Help Desk Specialist to provide technical support to our customers. In this position, you may help customers install our products, troubleshoot hardware issues, and offer general help desk support to walk them through any problems. We have major corporate clients, so you should have experience with both LAN and WAN networks. Our ideal applicant has a bachelor's degree in computer science or information technology and several years of experience working with computers.
Responsibilities
- Answer customer questions and troubleshoot technical issues
- Help customers install the necessary software
- Walk customers through the use of our product
- Report recurring issues to management
- Keep a log of all calls and issues
Qualifications
- A bachelor's degree in information technology (IT) or computer science
- Help desk or IT experience
- Strong communication and problem-solving skills
- Familiarity with all of our products
BENEFITS:
- Medical, Dental and Vision Coverage
- 401k Benefits
- Career Advancement
- Mypath Medals Program
