IMPORTANT:
RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.
Bring your own equipment and your customer service skills, we’ve got the opportunity!
Join our client’s team as a Remote CSR today. We want YOU on the team!
What We Offer
- Remote work
- Weekly pay plus benefits!
- Comprehensive training and ongoing development.
- Opportunities for career growth within a global financial technology leader.
- Supportive team environment with a focus on service excellence.
About the Role
Seeking customer-focused reps to support financial and payment clients, resolve technical and account issues, and deliver exceptional service.
Key Responsibilities
- Receive inbound and perform outbound calls depending on the department
- Read, interpret, and apply step-by-step instructions in real time during live calls
- Repeat process reliably across high volume interaction without cutting corners
- Follow structured workflows exactly as written, does not deviate from processes
- Provide customer support via phone, email, and ticketing systems
- Troubleshoot billing, reporting, and product issues
- Assist with account updates, payments, and system navigation
- Document interactions accurately and follow procedures
- Deliver solution-focused service to support retention
- Partner with internal teams to resolve escalated issues
Qualifications
***MUST HAVE YOUR OWN EQUIPMENT***
- Must live in OK
- Customer service or Call center experience
- Background in financial services, banking support, healthcare insurance processing, compliance-heavy call centers, QA/auditing, data entry highly preferred
- High attention to detail in data handling; prioritizes data input and accuracy
- Strong problem-solving skills
- High speed internet with a quiet work station
- Excellent communication
- Tech-savvy and quick to learn systems
- Accurate in fast-paced environments
- Detail-oriented and organized
Technology Requirements
System & Hardware
? Windows 11 (fully updated)
? Intel i5 (6th gen+, 4 cores, 2.4 GHz+)
? 8GB RAM min (16GB preferred)
? SSD storage (recommended)
? Dual monitors (required)
? HD webcam (enabled for training)
Connectivity
? Hardwired Ethernet (no Wi-Fi)
? 50 Mbps down / 10 Mbps up min
? Stable, low-latency connection
