foreUP provides the industry's best software for managing golf courses. We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation. We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing. Our strength is in the breadth of solutions we provide and our drive is to make it easier for these small club owners to provide the best experience.
We are looking for a dynamic, self-motivated Customer Support Specialist to join our Website Support team. As the first point of contact for our website clients, you will manage change requests across multiple CMS platforms. This is an ideal role for someone with a solid foundation in web basics who is eager to sharpen their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment.
Primary Responsibilities
- Multichannel Support: Provide professional, empathetic assistance to customers via phone, email, and live chat.
- CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations, and more.
- E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters.
- Technical Troubleshooting: Identify and resolve client-side issues, utilizing browser inspector tools and basic debugging logic.
- Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests.
- Project Flow: Manage a queue of diverse tasks, ensuring tickets are addressed quickly and professionally.
Requirements
- Exceptional verbal and written skills; the ability to explain technical concepts to non-technical golf course staff.
- A strong working knowledge of HTML5 and CSS3. You should be comfortable editing styles without breaking layouts.
- Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors.
- Basic understanding of web design principles and the ability to recognize clean, effective layouts and identify when something looks off or poorly designed.
- Robust troubleshooting skills and the ability to "reverse engineer" a problem to find a solution.
- Proficiency in managing multiple tasks simultaneously while maintaining a high level of attention to detail.
- A collaborative spirit and a positive, "can-do" attitude that contributes to a supportive team culture.
- Preferred: Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required.
Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
