Location: Remote
Department: Ascension Contact Center - Centralized Scheduling
Schedule: Day shift l Full-time | Hours vary between 7:00am-7:00pm Monday-Friday
Salary range: $18.31 - 24.77 per hour
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Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Benefits that help you thrive
- Comprehensive health coverage:medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support:parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
How you’ll make an impact in this role
- You will manage scheduling of patient appointments, ensuring clinical resources and patient time are used with maximum efficiency.
- You will accurately capture demographic and insurance info to ensure a seamless checkout and billing experience.
- You will resolve scheduling hurdles and provide clear, empathetic guidance to patients regarding their pre-service requirements.
- You will support the insurance authorization process to ensure patients get the care they need without delays.
What minimum requirements you’ll need
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
What additional preferences we're seeking
- Healthcare experience is strongly preferred.
- Experience scheduling patient appointments via phone and chat correspondence.
- Experience taking high volume calls in a health-care setting.
- Ability to navigate multiple systems in a remote environment.
- Experience with Athena, Epic, Dash, Genesys or Salesforce.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
