Remote
Competitive Benefits • Onsite Fitness Center • Clean & Climate Controlled Facility
A Little About Us:
Swanson has been dishin’ out vitamins and supplements straight from the heartland for 55 years and counting. We offer grounded, realistic approaches and remedies for healthier living that have been passed down longer than grandma’s not-so-secret recipes. We’re looking for folks to help us leave the world a little bit healthier than how we found it, and in return we’ll offer a satisfying career that ensures a solid work-life balance, competitive benefits package for full-time employees and some nifty rewards for all employees through our Wellness Program.
What Swanson Will Offer:
- Training will be provided
- Competitive salary with opportunities for advancement
- Comprehensive benefits package including 401k match
- Comfortable, climate-controlled work environment
- Up to 26 days off each year
- Quarterly operations incentive program
- Employee product discounts & on-site fitness center
General Duties:
The primary function of this position is to provide exceptional customer service by responding to customer emails and chats in a timely fashion.
Schedule/Pay:
$19.75/hr
3:30pm - 12:00am
*Every other Saturday as scheduled
Essential Responsibilities:
- Process and review all email, SMS and chat correspondences from customers.
- Provide successful research resolution to all customer correspondences by replying in a prompt and professional manner via email, SMS and chat.
- As a first point of contact, report all website errors or technical problems to appropriate department in order to resolve the problem efficiently.
- Adhere to Copy Style guidelines within all email correspondence. Work with Staff Writers, Proofreaders, and Compliance Specialist to ensure consistent use of accepted language.
- Assist customers with questions pertaining to their order status, shipping information, product information or billing account information.
- Complete all customer care follow-ups in a timely fashion.
- Keep abreast of industry consumer issues. Read and file pertinent news and information.
- Required to work overtime as needed
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Conducts self in the presence of customers and community so as to present a professional image of SHP
Education & Experience:
High School Diploma or GED preferred. Or; an equivalent combination of education and experience sufficient to successfully perform the essential responsibilities and duties of the job as listed above.
