LOCATIONS: Remote – East Cost Time Zone
Pay: $17.45 per hour
Start: May 2026
Temp to Hire
Schedule: Monday – Friday 9am – 6pm EST
Title: Bilingual Healthcare Customer Service Rep (Spanish/English)
Our client is seeking an intake call center agent to assist and answer patient general support questions. This role requires strong customer service skills, the ability to pivot quickly, de-escalate and solution seek. Ideal candidate has previous contact center and health care service experience.
Key Responsibilities
- Take inbound calls from patients and physicians
- Respond promptly and thoroughly to customer inquiries and complaints
- Document all customer interactions with detailed notes, including actions taken
- Communicate and coordinate effectively with other departments next steps
Qualifications
- Previous inbound call center and remote experience
- Healthcare Support is Preferred
- Strong organizational skills and attention to detail in a fast-paced environment
- Proficiency with Microsoft Office applications
- Excellent problem-solving and troubleshooting abilities
- Equipment will be provided must have reliable high speed
- Fluent in both Spanish and English
Kehinde.sosina@remx.com
call center, healthcare, customer service, remote , eastern standard
