We are looking for a POS Technical Analyst for an Oil & Gas Major in Houston. The POS Technical Analyst is responsible for providing advanced technical support for all Point-of-Sale (POS), Store systems, and Fuel Desk–related requests across retail locations. This role serves as a key liaison between the POS technical team, retail operations, corporate headquarters, and third-party vendors to ensure reliable system performance, regulatory compliance, and uninterrupted store and fueling operations.
The analyst will manage incidents and service requests, deploy system updates, troubleshoot production issues, and ensure the stability and security of POS, fuel, and network systems in alignment with company objectives, operational targets, and security standards.
Key Accountabilities
POS & Fuel Systems Support
- Provide day-to-day technical support for POS Store systems and Fuel Desk operations, including:
- Fuel pumps and dispensers
- Receipt printers and scanners
- Backoffice and store computers
- NexGen Prime and related systems
- Remotely access and support NCR Retalix Store point POS systems using Bomgar, troubleshooting and resolving production issues efficiently.
Incident & Ticket Management
- Open, manage, prioritize, and resolve ServiceNow tickets related to POS, fuel, network, and store system issues.
- Ensure accurate documentation, timely status updates, and proper escalation when required.
- Maintain high standards of customer service while supporting store personnel and operational teams.
System Deployment & Maintenance
- Deploy system and application updates using BigFix, including:
- Validate deployments using Technology Assurance (TA) tools, system health checks, and application/log reviews.
- Perform ongoing system housekeeping, maintenance routines, and operational checks using logs, monitoring tools, and Microsoft products.
Monitoring, Testing & Troubleshooting
- Conduct testing, validation, and analysis using the GPNS Research tool.
- Monitor and troubleshoot fuel price changes and communication between:
- Sunshine / Highrise signage systems
- Identify and resolve file movement, data processing, and network communication issues impacting store and fuel operations.
Security, Compliance & Reporting
- Support environments subject to PCI, PII, and data security standards, ensuring compliance with company and regulatory requirements.
- Track operational risks, system issues, and unresolved defects daily.
- Produce clear, consistent reports summarizing incidents, trends, and risks for management review.
- Role will be a 1099 contract role - 8 months through to end of year with possible extension. Around $40-$45 per hour depending on experience.
- Must be authorized to work in the USA - no sponsorship available
- Minimum 5 years of IT experience supporting POS systems, retail technology, or store systems.
- Proven experience providing remote technical support with strong verbal and written communication skills.
- 2+ years of exposure to PCI, PII, and data security standards within a corporate or retail environment.
- Experience supporting POS peripherals, fuel systems, and store infrastructure.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to manage multiple issues simultaneously in a fast-paced operational environment.
Technical Skills
- POS systems support (preferably NCR Retalix / Store point)
- Remote support tools (e.g., Bomgar)
- ServiceNow ticketing and ITSM processes
- BigFix deployments and patch management
- Windows operating systems
- Basic networking and connectivity troubleshooting
- Log analysis and system health monitoring
- Microsoft Office Suite (Outlook, Excel, Word)
Preferred Skills
- Experience with Gilbarco and Wayne fuel dispensers
- Experience supporting Verifone M400 Pin Pads and VH devices
- Oil & gas retail or multisite retail technology experience
- Knowledge of forecourt systems, fuel pricing, and signage integrations
Soft Skills and Competencies
- Excellent communication and customer service skills
- Strong documentation and reporting abilities
- Attention to detail with a high focus on system stability and compliance
- Ability to collaborate effectively with operations, HQ teams, and external vendors
- Proactive mindset with the ability to identify trends and prevent recurring issues
