Remote
Job Overview
Overview
Provide superior customer service for all areas as it pertains to research and resolution of telephone inquiries related to Plan benefits, eligibility, claim payment issues, or patient scheduling, referral, or billing issues. Provide quality service and customer satisfaction through effective communication and education. Supports the division's strategies specific to customer satisfaction. Serves as a resource and mentor to Customer Operations staff.
Assists Supervisors and Performance Measurement Analysts (PMAs) with researching and resolving service issues. Utilizes relevant critical, technical, functional skills to fulfill individual, departmental and organizational objectives. Identifies system and process issues and makes suggestions for improvement.; Knowledgeable in various software applications such as Word, Excel, Access. Assists with special projects and assignments. summary goes.
Education
- HS – High School Grad or Equivalent
Certification/Licensure
- No specific certification or licensure requirements
Experience
- 3 years customer service experience required
- 1 Year data entry experience
