Job Description
Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.
We would love for you to join our Revenue Cycle Management team!
We offer a competitive base pay, eligibility for quarterly bonuses and an excellent benefits program.
We’re seeking customer service professionals to answer incoming calls from patients and insurance companies. In this position the goal is to resolve the caller’s issues/concerns with one call.
As a member of the Patient Experience team, responsibilities include but are not limited to:
- Handle high volume of inbound calls from patients and insurance companies.
- Provide patients with accurate information regarding their account status, insurance processing, denials or other questions regarding their bill/account.
- Follow all applicable SOPs while providing excellent customer service
- Maintain productivity goals and meet deadlines set by the Customer Service Manager
What you bring:
Required Experience/Knowledge: Telephone customer service experience, computer literate with the ability to work between multiple computer systems, excellent verbal and written customer service skills, strong attention to detail, ability to multi-task, good judgement and decision-making skills, ability to work both independently and in a team environment.
Preferred or Desired Experience/Knowledge: Call center and/or prior medical billing accounts receivable experience and/or medical terminology experience and a basic understanding of how insurance processes medical claims.
Education: High School diploma or equivalent education/experience
Work Environment: Involves sitting approximately 90 percent of the day; high volume telephone customer service. Remote work.
Equipment Operated: Standard office equipment, multi-line telephone, computer, fax, copiers, printers, etc.
What's in it for you: You will share in the Lumexa Imaging mission to make radiology better to improve lives. We offer a competitive wage and comprehensive benefits program including Medical, Dental, Vision, Flexible Spending Accounts, Telehealth, Life, Disability, Employee Assistance Program, and 401k Retirement Savings
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Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
Lumexa Imaging is an equal opportunity employer.
