HOATalent is hiring on behalf of Amico LaneAbout the Role
Amico Lane is a fast-growing condominium association management startup based in Washington, DC. We are building something different: a modern, operationally strong, customer-focused firm designed to elevate how condominium associations are served.
As Director, Condominium Operations, you will play a critical leadership role in scaling our impact. You will lead our operations team, assist with process review and improvement, and personally oversee select capital projects across our portfolio. This role is ideal for a strategic operator who thrives in a growth environment, enjoys building teams, and wants to help shape the future of a high-performing company.
You will combine hands-on execution with leadership, ensuring service excellence today while helping build the operational foundation for tomorrow.
Who We Are & Where We’re Going
Amico Lane provides customer-focused property management support for condominium associations throughout the Washington, DC area. We exist within the property management industry, but we aim to elevate it.
We believe condominium owners and board members deserve a more proactive, organized, and responsive management experience. That means managing complex processes with precision, communicating clearly, and continually improving how we operate.
As we grow, we are investing in scalable systems, strong leadership, and operational excellence. We are building a team that values accountability, innovation, and community, and we are excited about the next stage of expansion.
Responsibilities1. Team Leadership & Performance
- Lead, mentor, and develop the condominium operations team, including in-person and remote team members.
- Provide ongoing coaching, feedback, and performance management.
- Serve as the escalation point for complex client issues and operational decisions.
- Foster a culture of accountability, service excellence, and reliability.
2. Portfolio Operations & Service Delivery
- Oversee quality and consistency of service delivery across all client accounts.
- Ensure adherence to, and continuous improvement of, Standard Operating Procedures.
- Monitor KPIs to drive team performance, efficiency, and client satisfaction.
- Partner with leadership to implement scalable systems and processes.
3. Client & Board Partnership
- Serve as a senior resource to board members and homeowners, particularly on complex or high-touch matters.
- Maintain proactive, responsive communication that builds long-term trust.
- Lead association annual meetings as required.
- May directly manage select key client relationships.
4. Capital Projects, Maintenance & Vendor Oversight
- Personally manage larger or more complex repair and capital improvement projects from planning through execution.
- Oversee contractor performance, vendor relationships, and competitive bidding processes.
- Develop and maintain preferred vendor partnerships to enhance service and efficiency.
- Conduct periodic on-site property inspections.
5. Governance, Compliance & Financial Stewardship
- Serve as an internal subject matter expert on condominium governance and governing documents.
- Ensure operational compliance with bylaws, declarations, and association policies.
- Review and approve major expenditures, contracts, and capital project budgets.
- Partner with team members to prepare annual budgets and financial materials for board approval.
6. Emergency Coverage
- Participate in the rotating emergency coverage schedule, approximately one week per month.
- Triage and coordinate after-hours emergency response as needed.
Required Skills & Experience
- 8 to 12+ years of relevant property management or condominium association experience.
- Bachelor’s degree required.
- Industry certification, such as PCAM, preferred.
- Strong people leadership and team development experience.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- Experience overseeing budgets, capital projects, and vendor contracts.
- Proficiency with Google Workspace and Excel.
- Must be based in the Washington, DC area and able to participate in rotating after-hours emergency coverage.
- Spanish language skills are a plus, but not required.
Necessary Traits
- Customer-first and relationship-driven.
- Strong leader who develops others and holds teams accountable.
- Highly organized and able to juggle multiple priorities.
- Solutions-oriented; anticipates issues and acts proactively.
- Detail-oriented and operationally disciplined.
- Thrives in a collaborative, team-based environment.
- Reliable and takes ownership of outcomes.
What We Offer
- Compensation
- Base: $95,000-$110,000, depending on experience
- Bonus based on performarnce
- Healthcare benefits.
- Hybrid schedule, with remote work currently offered on Mondays and Fridays.
- Modern office space in Dupont Circle.
- Opportunity to grow within a scaling, high-performance startup.
- Meaningful impact in helping condominium associations protect and manage their most valuable assets.
