Collections Representative - Remote

InteLogix • Full-time • Remote (United States) • $16 / hour • 21h ago

Fully Remote

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement

Responsibilities:

Handle inbound calls from customers
Taking payments on customer wireless, wireline and connect accounts
Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
Corrects any deficiencies or oversights as outlined by management and/or quality control
Maintains good public relations
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
Assists Managers on special projects
Perform additional duties as required by management

What We Look for in a Candidate:

Must be 18 years of age or older
Dedicated workspace free from distractions
Speed Test results required - test yours now by clicking here: Check My Internet Speed
Internet Speed of at least 10 MBPS download and 5 MBPS upload
Superb attendance, so you can be there when our customers need us
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Ability to apply basic mathematical concepts
Excellent communication, both written and oral
Call Center or Collections experience preferred
High School Diploma or equivalent required,