Description
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Summary
The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.
Responsibilities
- Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
- Greets and provides assistance to all visitors and patients, promoting a
positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
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Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
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Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters
information in the practice management system. Updates patient forms and records as needed.
- Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt
amounts.
- Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.
Other information
Required
- High school diploma or equivalent required
Preferred
Job Details
Legal Employer: Pardee - UCC
Entity: Pardee UNC Health Care
Organization Unit: Urgent Care Brevard
Work Type: Full Time
Standard Hours Per Week: 36.00
Work Assignment Type: Onsite
Work Schedule: Rotating
Location of Job: PARDPISGAH
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
