Remote
Purpose:
To assist in the daily operations of the payments department and call center.
Essential Duties and Responsibilities:
- Process and post ACH incoming and return files as needed.
- Assist with calls and member service requests via the Call Center, as directed.
- Assist members with debit card orders, maintenance, and other issues, as directed.
- Monitor all credit union-owned ATMs for optimal performance and perform ATM-related duties as directed.
- Scan and pay approved accounts payable invoices and perform other accounting duties as directed. *
- Review certain IT reports for needed action and update or notify appropriate personnel as required. *
- Prepare recurring reports, or perform other clerical duties, for management using data from multiple sources. *
- Perform other operations duties involving credit cards, Bill Pay, Portal Pay, and ATM or remote deposits as directed.
* Some clerical and accounting duties may be directly assigned by credit union management.
Each employee will additionally be assigned training, including annual Bank Secrecy Act training, that may include testing. Employees will be required to earn a passing grade, as set by the vendor or AFCU. All employees will be required to actively participate in credit union advocacy efforts and are encouraged to contribute to credit union trade advocacy funds, such as CUPAC/CULAC.
Skills and Qualifications Required:
- High school diploma and preferred previous credit union member service experience.
- Proficiency in Microsoft Word and Excel. Proficiency with electronic delivery systems. Ability to use Adobe or other like software to complete and view fillable documents.
- Ability to analyze and investigate situations to minimize potential loss to the credit union.
- Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures. Ability to organize thoughts in written and/ or oral form in a professional and grammatically correct manner, so that the recipient may easily understand the contents.
- Ability to analyze member requests and apply credit union procedures which best serve the member. Ability to explain card, payments and fraud procedures and documents to members in a manner in which they understand.
- Ability to calculate minor calculations such as adding, subtracting, multiplying, dividing and figuring percentages.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to lift up to 5 pounds. Ability to sit or stand for extended periods and to walk to other locations in building as necessary to complete work. Ability to push heavy doors as necessary to gain access to areas needing entry to complete work. Ability to stoop, kneel and crouch to complete other tasks as necessary.
