Our client, a physician services organization, is seeking a Clinical Liaison / MDS Program Representative to serve as the primary on-site liaison between physicians and nursing home staff, including MDS nursing teams, across a network of skilled nursing and long-term care facilities.
This role serves as the owner’s on-site representative for physician services and MDS-related coordination, overseeing execution in the field, ensuring clear communication, and supporting effective clinical collaboration between physicians and facility teams.
The position involves regular travel between approximately 15–20 facilities located in NYC, and serves as the central point of contact for day-to-day clinical and operational coordination.
Responsibilities:
Clinical & Operational Liaison
Serve as the primary communication link between physicians and nursing home staff, including MDS nurses
Ensure workflows, expectations, and clinical objectives are clearly understood and followed
Facilitate timely communication between physicians, nursing staff, and facility leadership
Facility Oversight & Relationship Management
Travel regularly between skilled nursing and long-term care facilities to oversee day-to-day program execution
Build and maintain strong professional relationships with facility administrators, nursing leadership, and medical providers
Act as the go-to point person for questions, issues, and coordination related to physician services and MDS support
Clinical Support & Follow-Up
Support physicians and nursing teams with scheduling coordination, documentation flow, and communication gaps
Identify operational challenges and escalate concerns appropriately, with proposed solutions
Monitor compliance with program guidelines and facility expectations
Documentation & MDS Support
Assist with reviewing and coordinating clinical documentation as needed
Support teams with MDS-related coordination and communication (strong plus)
Help ensure accurate and timely documentation flow between physicians, nursing staff, and facilities
Program Quality & Issue Resolution
Observe workflow effectiveness and recommend improvements
Address concerns proactively to maintain positive facility relationships
Ensure consistent program presence, professionalism, and service quality across all sites
Qualifications
Required
MDS experience is a MUST
Experience in healthcare coordination, clinical liaison work, provider relations, or nursing support
Strong interpersonal and communication skills
Ability to travel frequently between multiple facilities
Friendly, approachable, and professional demeanor
Highly organized with strong follow-through skills
Preferred
Experience working with physicians and skilled nursing or long-term care facilities
Background in care coordination, utilization management, case management, or clinical operations
Comfort acting in an owner’s-representative-style role overseeing execution and relationships
Key Traits:
Builds trust quickly across physicians and nursing home teams
Proactive problem solver
Comfortable being visible and accountable across multiple locations
Strong balance of clinical understanding and operational mindset
Location: Always on the road visiting facilities in the 5 NYC Boroughs (headquarters is in Brooklyn NY)
Salary: $100K - $150K
Contact Information
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