Remote
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits
Job description
Schedule:
- 1st Shift: Mon – Fri, 11am – 7pm
- Overtime based on business needs
What you will do
- Provide timely, professional support to customers via phone and voicemail, addressing service and technical inquiries.
- Investigate and troubleshoot product issues, partnering with field service representatives to support effective resolution.
- Initiate, track, and maintain service documentation in accordance with customer contracts, company standards, and regulatory requirements.
- Accurately log all service calls, customer interactions, and equipment details using standardized data entry processes and approved systems.
- Utilize internal software and technical tools to access product information, maintain records, and support service coordination.
- Support technical support call loops and email inquiries, including part number lookups and service-related requests.
- Complete required training and achieve certification across assigned product lines within the first 12 months.
- Monitor, document, and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions.
- Contribute to a collaborative, quality-driven team environment by participating in standardized work development, continuous improvement initiatives, and cross-functional teamwork.
What you need
Required
- High School Diploma or GED
- Two (2)+ years relevant work experience
Preferred
- Technical, maintenance, mechanical experience
- Customer service experience with technical aspects
Pay rate will not be below any applicable local minimum wage rates.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
