Remote
All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.
Join Our Team as a Technical Service Specialist at Epiroc!
Epiroc’s Attachments Division (ATD) is seeking a dedicated and experienced Technical Product Specialist to join our team. This role combines technical expertise, hands-on troubleshooting, and customer-focused support to ensure optimal product performance and satisfaction. You will play a critical role in minimizing downtime, reducing costs, and highlighting the value and capabilities of our products while identifying opportunities to promote new sales. This position requires significant travel (up to 50%), including weekends and overnight stays, to deliver exceptional service and support to customers.
Work Type: This remote / hybrid position is open to candidates located within the United States. Applicants must be within commuting distance of one of the following facilities—Dexter, Michigan; Ooltewah, Tennessee; Delhi, Iowa; Akron, Ohio; Mosinee, Wisconsin or Milwaukie, Oregon—as in-office work is required. This role is not eligible for immigration or work‑visa sponsorship.
Salary Range: The salary for this position is between $63,000 and $75,000 annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.
Responsibilities:
- Plan
- and coordinate service activities to investigate and resolve technical problems, providing troubleshooting, repairs, and replacements to ensure optimal product performance.
- Interpret maintenance manuals, schematics, and engineering drawings to effectively execute repairs, utilizing test equipment and tooling to diagnose faults in attachment systems and hydraulic components.
- Document service activities and maintain detailed reports in CRM systems (e.g., Salesforce), while delivering demonstrations of product performance, operation, and servicing capabilities.
- Offer timely troubleshooting and product support via phone or on-site visits, addressing customer concerns and providing solutions both remotely and on-site.
- Collaborate with management and technical teams to resolve issues, improve customer satisfaction, and provide feedback on product design and service improvements.
- Assist with warranty claims, parts needs, and stocking guidelines, while promoting new products and services to address customer needs and identify sales opportunities.
- Maintain strong professional relationships with customers, offering exceptional communication and support throughout all interactions.
- Shall adhere to all safety, health and environmental procedures, policies and practices.
- Assist in determining if service request is, or is not, to be covered by a warranty, non-warranty, credit, rebill, FOC order, etc., seeking recommendations from the appropriate department when necessary.
- Assist in diagnosing and preparing work orders, job orders, BOM’s, etc. for the purpose of outlining necessary rework of customer-owned products returned to facility for such purposes.
- Follow all job-related work instructions and carry them out to completion as outlined.
- Demonstrate the ability to communicate orally and in written form effectively with co-workers, departments, supervisors, managers and customers / dealers as job dictates.
- Meet or exceed all predetermined departmental metrics as outlined by Technical Service Director or Manager.
Knowledge/Education:
- Previous experience in maintaining and repairing heavy machinery, particularly in the demolition/recycling, mining or construction sectors.
- Hands-on experience with rock drilling, cutting, loading, hauling, ventilation, and material handling equipment.
- Familiarity with hydraulic, pneumatic, and electrical systems.
- Experience in troubleshooting and diagnosing mechanical and technical issues in complex machinery.
Skills and Abilities:
- Ability to read and interpret policies, procedures, departmental guidelines, safety rules and regulations.
- Strong customer service skills, with a track record of effectively communicating with clients and providing technical support.
- Technical certifications or training in mechanical engineering, heavy equipment maintenance, or a related field.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.
About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.
As a leading global manufacturer of industrial tools and attachments, our premium brands include Paladin, LaBounty, Pengo, Dubuis, and STANLEY which offer premier equipment and services in more than 200 product categories.
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.
Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:
- Benefits eligibility begins the 1st of the month after start date
- Health care eligibility - including medical, dental, vision, prescription and telemedicine
- Wellness program
- Short and long-term disability insurance
- Life and AD&D insurance
- Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
- Employee Assistance Program
- 401(k) plan
- Direct deposit
- Tuition reimbursement program
- Paid Vacation
Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.
