Account Manager (Remote)
Client Focus has been in business since 2002 and is the leading provider of appointment scheduling services, partnering closely with State Farm Insurance Agents. We are seeking dedicated individuals to join our remote team at Client Focus as an Account Manager. In this position, you will work as a Virtual Team Member for agencies across the country, helping them build and sustain a high-value appointment program.
Our values and shared purpose are the foundation of everything we do for our employees, our customers, and our company. These things make us strive to go above and beyond, help our customers succeed, and continue to grow. We are seeking candidates that align with our values and share purpose to help us continue to make our vision come true.
SHARED PURPOSE: Client Focus's purpose is to profoundly impact the lives of our employees and customers.
ABUNDANCE: We love and care about colleagues and customers. We put them at the forefront and strive to create greater outcomes for everyone.
GROWTH: Providing more value and becoming more useful lead to bigger opportunities. That is the cycle of real growth.
OWNERSHIP: You're the captain of your ship. Free yourself to focus on important outcomes for yourself and others.
Responsibilities:
Outbound Calls to Clients
You will be responsible for contacting a new list of State Farm clients each month. During this period, you will be making outbound calls to attempt to schedule an appointment so they can meet with their agent. You are required to use our State Farm-approved scripts on these calls. The outcome we strive for is clients to understand the purpose of the call and either schedule or decline.
You will also be responsible for confirming appointments the business day before. If the agent needs to you reschedule an appointment or if the appointment was missed, you will contact the client to reschedule.
Agent Relationships & Satisfaction
You will also have a portfolio of 20-30 State Farm agent accounts assigned to you. Every month, you reach out to them for a brief check in. This is to ensure that your agents are satisfied with our service and give them tips so they can have a better experience.
Requirements:
Excellent written and verbal communication.
Ability to work full time hours.
Ability to prioritize and multi-task.
Ability to work in a low supervision, high accountability work environment.
Must have a quite workspace, that is free from distractions for your 8-hour shift.
Reliable internet connection with an upload speed of 5+ MBPS and download speeds of 10+MBPS.
Benefits:
Pay: $16.50 - $18.00.
Full-time remote work and equipment is provided.
Affordable Medical, Dental, Vision, and Life Insurance coverage.
401K and 401K matching to help you secure your financial future.
60 hours of paid time off per year.
Weekends and major holidays off.
Unlimited access to coaching & training.
8:00 AM to 4:30 PM MST (6-8 weeks).
