Job Description
Account Servicing Specialist Description & Duties:
Account Servicing Specialist is primarily responsible for the assessment of past due accounts and contacting customers to attempt resolution according to company policy. This level allows the handing of more complex account questions directed from the customer service team and other representatives.
Pay Range
USD $21.00 - USD $23.00 /Hr.
Duties may include, but are not limited to:
- Performs outbound calls on past due customer accounts in efforts to resolve delinquency.
- Recognizes delinquent, or potentially delinquent, accounts and assumes responsibility for attempting account resolutions.
- Research delinquent accounts to determine best course of resolution actions.
- Processes over the phone payments, including credit card transactions.
- Provides relief options to customers encountering hardships in accordance with company policies and practices.
- Utilize company resources to achieve one-call resolutions.
- Proficiently relay information to customers relating to interest, statements, and other account questions.
- Assists with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
- Assists with in-office and administrative tasks as needed.
- Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
The Ideal Candidate:
Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.
Minimum Qualifications:
- Diploma OR relevant applicable experience.
- Strong computer skills including Word, Excel, Internet, email.
- Professional phone presence and excellent verbal and written communication skills.
- Strong persuasion and negotiation skills.
- Able to handle stressful conversations with tact and diplomacy to yield the desired results.
- Strong typing skills.
- Strong attention to detail.
- Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks.
About Foundation Finance:
Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Available Benefits:
· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· 401(k) with company match enrollment on day-one.
· Paid, Sick and Volunteer Time Off
· Paid Parental Leave Options
· Employer Paid Life and Disability
· Wellbeing on Demand Program
· Flexible Work Environment with a casual dress code
*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.
Office environment with significant time spent sitting, typing and talking on the telephone.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Remote Work Disclaimer
Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.
