Employer: System One - hiring for a client in the Tulsa area
Pay:
• $17.50/hour (English)
• $19.00/hour (Bilingual – Spanish/English)
Schedule: Full-time
Must be available Monday–Friday between 8:00 AM–7:00 PM and Saturday 9:00 AM–1:00 PM
Location: Remote (Tulsa, OK area residents only)
Contract: 6–8 months
Start Date: Mid February
Position Overview
This is a fast-paced, high-call-volume customer service role. Agents are expected to manage back-to-back calls, accurately document interactions, and meet performance expectations in a structured call center environment.
Responsibilities
- Handle a high volume of inbound calls throughout the day
- Provide clear, efficient assistance with applications and program inquiries
- Navigate multiple systems while actively engaging callers
- Accurately document calls and follow established procedures
- Meet call quality, productivity, and attendance metrics
- Maintain professionalism and focus in a remote call center setting
Required Qualifications
- High school diploma or equivalent
- Previous high-volume call center or phone-based customer service experience preferred
- Strong computer skills with the ability to multitask across multiple systems
- Reliable hardwired internet connection and dedicated, quiet workspace
- Strong verbal communication and problem-solving skills
- Spanish/English bilingual skills strongly preferred
Preferred Experience
- Inbound call center experience
- Salesforce and inContact familiarity
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
