Remote
Pay Rate: $16.00/hr
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s in it for YOU?
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
Responsibilities:
- Field inbound calls from Tax professionals seeking software support
- Ask probing questions to determine the root cause of the issue
- Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding
- Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database
- Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns
- Escalate complex issues to senior support staff or technical teams as needed
- Adhere to call center procedures, scripts, and quality standards
What We Look for in a Candidate:
- 18 years of age or older with a High School Diploma or GED
- Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone
- Typing proficiency of 35 WPM with accuracy
- Minimum 1 year of customer service experience required; 2 years of call center experience preferred
- Excellent attendance, ensuring you're there when our customers need you
- Solid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues.
- Basic tax knowledge is strongly preferred
- Ability to analyze customer issues, identify root causes, and determine appropriate solutions.
- Proven ability to apply logic and reasoning to resolve complex customer problems.
- Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely
- Ability to compose professional and grammatically correct email responses, both internally and externally as needed
- Demonstrated ability to actively listen to customer concerns and gather relevant information
- A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism
- A strong commitment to providing outstanding customer service and exceeding customer expectations
