Job Title: Director of Data and Information Technology (IT)
Reports To: Chief Administrative Officer (CAO)
Salary Range: $147,000 - $170,000 annually
Location: Hybrid (80% remote and 20% onsite)
Benefits:
- 16 paid BACR Holidays, generous paid time off benefits
- Medical, dental, vision, mental health/wellness benefit, hospital indemnity, life insurance, flexible spending account (transit, medical, dependent), 403b program, pet insurance, WellHub
- Professional Development opportunities
Mindset
- People matter to you. You see the humans behind every system, tool, and ticket. You actively seek input from staff and leaders before making decisions, ensuring that technology solutions are grounded in the real needs and lived experiences of the people using them. You consider coaching, listening, and developing others as essential parts of your leadership.
- You wear bifocals. You can dive into technical details when needed, but you never lose sight of the larger organizational vision. You understand today’s challenges while always planning for what the agency will need tomorrow.
- You’re a purposeful juggler. You’re comfortable balancing multiple priorities, requests, and deadlines—and you stay centered and energized even when things get busy.
- You’re a bridge-builder. You know that strong relationships, inclusive communication, and true collaboration are just as important as the technology itself. You bring people together across departments, build shared understanding, and create buy-in by ensuring everyone has a voice in the process.
- You’re creative—and unafraid to think differently. You enjoy solving complex problems in resourceful ways. You look for elegant solutions, not just technical ones, and you’re open to trying new approaches when the old way isn’t working.
- You’re fueled by mission. You understand the power of technology to strengthen services, increase equity, and improve the experience of staff and clients. You lead with purpose, values, and a commitment to creating systems that truly support the people who rely on them.
Responsibilities
Strategic Leadership & Technology Innovation
- Develop and implement a comprehensive IT strategy and technology operations plan that supports organizational objectives and sustainable growth.
- Work closely with the CAO and Senior Management Team to develop and implement strategic plans and goals that support BACR’s mission and vision.
- Lead with a commitment to diversity, equity, inclusion, and belonging, cultivating a culture grounded in BACR values. Inspire the team to embody these values.
- Lead technology improvements and innovations to ensure data quality and integrity, operational efficiencies, strong staff and client user experience, and organizational scalability.
- Budget management: Develop and manage an annual IT budget
- Stay up to date on emerging technology trends and assess their potential impact on the organization.
- Work collaboratively with staff across the organization to understand technology needs, improve user adoption and develop tailored solutions.
Team Development & Leadership
- Lead the IT team, fostering collaboration, accountability, and professional growth.
- Supervise the IT Manager, Salesforce Administrator, and Workday Administrator; set clear goals, provide coaching, and regular performance reviews to address staff development and support needs
- Encourage collaborative, open communication, and innovation across the team, internal partners, and vendors.
Technology Systems & Infrastructure Management
- Ensure the reliability, security, and efficiency of all IT infrastructure, including hardware, mobile devices, software, SaaS applications, cloud services, integrations, and networks.
- Manage the full lifecycle of IT systems and tools, including Google Workspace, Microsoft, Workday, and Salesforce platforms.
- Assess and optimize existing systems to improve workflows, data management, staff experience, and organizational effectiveness.
- Implement and maintain best practices in IT governance, risk management, privacy, and security in accordance with relevant frameworks and regulations.
- Monitor and support integration points between systems to ensure seamless data flow and business continuity.
- Develop and lead organization-wide onboarding and training for technology tools, including Salesforce, Workday, Gmail, Box, Slack, and others.
- Vendor management: Identify, evaluate, and select technology vendors and service providers in alignment with organizational needs.
Project Oversight
- Lead IT and technology-related projects from conception through implementation, rollout, and maintenance.
- Evaluate, test, and implement new tools and systems to improve operational capacity and user experience.
- Lead the rollout of new technologies. including communications and change management for Salesforce, Workday, or other new feature rollouts.
Key Areas
- Salesforce
- Oversee and monitor Salesforce administration, integrations, and upgrades.
- Assist with high-level organizational analysis to optimize Salesforce utilization.
- Manage relationships with Salesforce implementation partners and Salesforce account representatives.
- Workday - Work with the Chief People Officer and the Chief Financial Officer to implement the new Workday ERP.
- Information Security - ensure compliance and best practices across the organization and technology tools.
- AI - Take a leadership role in implementing the Organizational AI Policy, focusing on ethical use, data privacy, and leveraging AI.
- Data & Analytics - Review current data collection methods. Work closely with the Chief Program Officer to produce useful program data analysis that drives quality improvements.
Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s degree preferred.
- Minimum of 7 years of IT management experience, ideally in a nonprofit or community-based environment.
- Strong understanding of Salesforce, IT systems, cloud technologies, systems integrations, InfoSec, and data management and analysis. (AI and Workday experience a plus)
- Demonstrated success managing budgets, teams, vendors, and cross-functional technology initiatives.
- Excellent communication, analytical, and project management skills.
The pay range for the position is what we reasonably expect to pay. Individual compensation is based on various factors, including experience/education, skillset, and geographic location.
BACR is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration to create an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to perceived age, marital or familial status, religion, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability, or military status.
