About:
- Partner with Outreach Customer Success, Professional Services, and Partners to understand specific requirements for training engagements
- Facilitate Virtual Instructor-Led Training (VILT) sessions with Outreach customers
- Lead training sessions across a variety of roles within an organization
- Deliver on-site Instructor-Led training sessions with travel 25% or more as needed
- Actively and continuously learn about product functionality, workflows, and Best Practices
- Proactively provide feedback and suggestions for updates to Training methodology
- Act as SME and partner with the instructional design team to ensure all customer facing content delivers a consistent experience and showcases Outreach’s value and best practices
Experience:
- 2+ years of experience delivering customer training/facilitation, ideally experience in Customer Success, Education/Enablement, Sales, and/or Professional Services
- Exceptional verbal and written communication skills
- Ability to thrive in a fast-paced training environment and embrace frequent change of context
- Consultative approach to training, ensuring agreed-upon learning outcomes are met
- Fluency with operational components of successful training engagements
- Ability to maintain enthusiasm and energy over multiple engagements
- Demonstrated ability to break down complex processes into easy-to-understand concepts
- Familiarity with common sales tools and sales engagement platforms
- Comfortable with virtual training platforms and experience using project processes and tools
- Fluency in facilitation and adult learning best practices
- Flexibility to pivot to meet the needs of learners
- Active participation in professional training industry groups
Salary and Perks:
Pay range: $60K - $90K
- Flexible time off
- 401k to help you save for the future
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- Parental leave program with options for a paid night nurse, and a gradual return to work
- Infertility/assisted reproductive services benefit
- Employee referral bonuses
- Snacks and beverages in the office, and fun events
- Diversity and inclusion programs promoting employee resource groups
About Outreach:
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline.
