Customer Service Rep

T&D Materials Manufacturing • Full-time and Part-time • Remote (United States) • max $30 / hour • 1m ago

T&D is a vertically integrated manufacturing company of high-density metals. We are proud to say that we are going on 30 years in providing quality products and excellent customer service to our customers. We specialize in manufacturing Tungsten, Molybdenum, and Tantalum parts to our client’s exact specifications.

We handle it all, from refining of the raw materials, to delivering completely machined and high-purity, finished parts.

We are an international company with a global reach, At our home office you will find our highly trained project managers, who also serve as our sales professionals.

We are an original equipment manufacturer, or OEM, and our product is essentially the service of making sure your parts are precise and on time. Because of this, our project managers are our best sales people.

You have one point of contact that is current on every aspect of your project.

T&D Materials is ISO 9001 certified in design, manufacturing, and machining of every metal we produce. This assures you that you are getting the highest quality product. We stand by this and take it very serious. Our motto is, “Excellence through Precision”. We own over 200,000 square feet of manufacturing facilities.

You are truly buying at factory direct pricing when you choose us. We can pretty much beat any competitors pricing and allow you 30 day terms from the time that your finished product hits your door.

Approach

Seeking to ensure design & delivery of a tailored service to our clients, we start typically by analyzing each clients needs, expectations and financial position. This enables us to understand the client better, form the clients profile and lastly satisfy the client. Our company is based on the belief that our customer's needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

This position is a full time position but a temporary work from home pending the establishment of our new branch in your location, then you would be able to commence work in an office location or choose to continue working from home because it is optional to our employees.

ABOUT THE JOB

There is a full time shift available for this position. We are looking for a responsible, personable, detail-oriented receptionist/office assistant, who will operate the front desk of our office during office hours, Monday-Friday, 9am to 5pm.

MAIN RESPONSIBILITIES INCLUDES:

Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues

REQUIREMENTS

Strong work ethic, reliable, and able to get along well with others: we are a small and growing company, and everyone counts
Great phone communication skills: you are the first person our customers will hear and see
Attention to detail: our projects are often complex and their execution requires extreme care
Must be 18+ years of age
Valid ID
High level of computer skills and knowledge, especially QuickBooks and Excel

Further Job Details.

Training time : 9am to 12noon

Duration : Two weeks

Training pay : $20/hr

Regular pay after training :$20/hr - $30/hr

Regular work hour : 9am to 5pm Monday through Friday

WORKING CONDITIONS

VISION: Must be able to see 20/20 vision with correction.

COMMUNICATION: Must be able to read, write, and communicate in English language.

Involves frequent contact with staff and may sporadically deal with angry/upset clients.

PHYSICAL: May require occasional sitting, standing, and walking for extended periods of time in an office environment. Requires manual dexterity sufficient to operate a keyboard, telephone, copier, fax machine, and other office equipment as needed.

BRIEFING SUMMARY

You will be enlisted for 2 weeks training programs find Training program details below:

You will have to be online from 9am to 12pm daily for training programs as you will be given series of tasks during training*
You will resume work fully after training and your working hours will be 9am-5pm your time zone*
You have to keep strict record of time and activities* A time sheet should be sent in every Friday's days for monitoring (In your own format)*
In carrying out any assignment or task a progress report has to be emailed every Friday to me*
You are paid weekly
Whether or not you have an assignment or task to carry out you will be paid for $20/per hour as long as you are online during the stated hours.
All necessary documentations will be sent to you in the mail to append your signature on and revert back to us by the end of your training program.

BENEFITS:

Competitive Compensation.
Career Path and Management opportunities.
Health and wellness benefits to include medical, dental, short term and long term disability, supplemental life insurance.
Employee Assistance program.
PTO and paid holidays.
401K with company match.
Bonuses.
Employee Discounts.
Employee Referral program.
Employee Recognition program.

WORKING EQUIPMENTS

Equipments will be provided for you by the company asap. This includes a (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
Notebook/Scanner for mobility and some other softwares for accuracy, Speed of data processing,
Time Monitoring and Effectiveness,(4 in one Zebra ZM 400 Barcode Printer and Cards, Fax Machine, Scanner, Photocopier Machine, 4 Drawer Cabinet and Office Desk).
Details on the uses and delivery of these equipments would be provided to you ASAP.

You would be given the Following to start work with after training:

* Staff User Name and Password for Our Website Link ( For easy access to company data and task for each day )

For more information about the company visit the company website

T&D Manufacturing Ltd