Job Description
Company Overview
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.
Be part of a team that makes a real difference.
Job Description
Pay: $16.00/hr ($17.00 for spanish speaking fluency)
Schedules:
1. M-F 12:00 PM - 8:30 PM
2. Tues-Fri: 10:00AM - 6:30 PM & Sat: 1:30 PM - 9:00 PM
3. Sun: 2:30 PM - 11:00 PM & M,Tue,Thur, Fri: 10:00 AM - 6:30 PM
We are seeking a detail-oriented Service Center Support Specialist to join our inbound call center team. This position serves as a critical first point of contact for injured workers, gathering essential information and coordinating appropriate medical care. The role involves processing high-volume transaction-oriented assignments with efficiency and accuracy. The ideal candidate will need to have medical terminology knowledge and excellent multitasking abilities in a high-call-volume environment.
Key Responsibilities
- Answer inbound calls from injured workers with empathy and professionalism
- Obtain and accurately document detailed injury information
- Coordinate referrals to appropriate medical clinics and providers
- Process and verify workers' compensation documentation
- Perform data entry with high accuracy in case management systems
- Follow established protocols for injury assessment and referral
- Maintain confidentiality of sensitive medical and personal information
- Provide administrative support for routine "back office" tasks
- Process applications and verify documents according to established procedures
Qualifications
Required
- High School Diploma or equivalent
- Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
- Knowledge of medical terminology
- Proficient computer skills and data entry abilities
- Demonstrated ability to multitask in a fast-paced call center environment
- Strong attention to detail and accuracy
- Excellent phone etiquette and communication skills
- Ability to remain calm and professional when speaking with injured or distressed callers
Preferred
- Experience in workers' compensation, healthcare, or insurance industries
- Prior call center experience
- Familiarity with medical clinic networks and referral processes
- Experience with case management software
- Basic understanding of workers' compensation processes
- Fluent bilingual skills in English and Spanish (written and verbal)
- Remote work experience
Benefits
We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $13.00 - $16.00 hourly, and will be based on a number of additional factors including skills, experience, and education.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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