Remote
LHH is actively seeking a Credit Risk Specialist for one of our top Clients! This is a fully remote, contract role supporting our client’s business financing operations. The ideal candidate thrives in a fast-paced, startup environment and is passionate about delivering an exceptional customer experience while mitigating risk.
Schedule & Contract Details
- Work Schedule: 9:00 AM – 5:00 PM local time zone (after training completion)
- Training Schedule: 9:00 AM – 5:00 PM PST
- Contract Duration: 3 months from start date, with potential for extension based on performance and business needs
- Work Environment: Fully remote; collaboration via Slack and video conferencing
Key Responsibilities
- Resolve customer inquiries efficiently via email using a CRM platform
- Triage and manage escalations by understanding where sellers are in the loan lifecycle to mitigate risk
- Answer customer questions related to business documentation and current loan information
- Meet or exceed established service level agreements (SLAs) for timely resolution of queued transactions to minimize potential revenue loss
- Identify, document, and follow up with cross-functional teams on product bugs and feature enhancements
- Advocate for the seller community by identifying issue trends and recommending improvements to processes, policies, and products
- Collaborate with cross-functional partners to uncover solutions and serve as a resource to teammates
- Participate in ongoing training to maintain current knowledge of BSA/AML requirements and perform related duties as needed
Required Skills & Qualifications
- 1–3 years of professional experience with a financial institution or payment provider preferred
- Experience in direct, customer-facing roles
- Strong interest in continuous feedback and personal skill development
- Ability to thrive in a fast-paced, rapidly changing startup environment
- Flexibility to manage multiple assignments while working independently
- Strong organizational, analytical, written, and verbal communication skills
- Exceptional attention to detail and accuracy
- Excellent time-management and prioritization skills
- Strong desire to help others and improve the customer experience
- Strong internet research skills and proficiency with Google Docs and general PC tools
- SQL experience is a plus
- MacBook experience preferred
Pay Details:$23.00 to $24.50 per hour
Search managed by: Kaitlynne Hope
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
