Role Summary
We are seeking a Backoffice Helpdesk Specialist to join our dynamic team. In this role, you will leverage your strong English communication skills and Hi-Tech domain expertise to deliver exceptional support and enhance customer experience. This position offers a remote work model providing flexibility while ensuring operational excellence.
Key Responsibilities
- Provide comprehensive support by addressing client inquiries and resolving issues promptly.
- Collaborate with cross-functional teams to ensure seamless communication and service delivery.
- Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively.
- Maintain accurate documentation of customer interactions and solutions for transparency.
- Monitor and analyze customer feedback to identify improvement opportunities.
- Assist in creating and maintaining internal and external documentation and training materials.
- Ensure compliance with company policies while delivering outstanding customer service.
- Participate in team meetings to share progress, challenges, and growth opportunities.
- Support onboarding and training of new team members to foster collaboration.
- Stay updated on industry trends and advancements to maintain a competitive edge.
Required Qualifications
- Strong proficiency in English communication for client and team interactions.
- Solid understanding of the Hi-Tech domain to address technical queries.
- Excellent problem-solving skills for complex customer issues.
- Ability to adapt to a hybrid work model balancing remote and in-office tasks.
- Strong organizational skills to manage multiple priorities effectively.
- Customer-centric mindset with a focus on satisfaction and loyalty.
- Ability to work independently and collaboratively within a team environment.
Preferred Skills
- Experience with helpdesk tools and ticketing systems.
- Familiarity with CRM platforms and knowledge management systems.
- Additional language proficiency is a plus.
- Certifications in IT support or related fields.
Why Choose Cognizant?
- Opportunity to work with a global leader in digital transformation.
- Collaborative and inclusive work culture.
- Continuous learning and development programs.
- Flexible work arrangements to support work-life balance.
Salary and Other Compensation:
The annual salary for this position is between $17-20/hr depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable anytime.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000+ associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
