Job Details
Description
Job Summary:
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails, and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk team works closely to ensure our callers receive excellent customer service.
Duties/Responsibilities:
- 40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
- Supports inbound calls for multiple health plans for password reset/registration assistance.
- May answer non-technical questions regarding functionality.
- Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio by mPulse customer tracking software
- Complete special projects or other duties as assigned.
- Takes on-call duty as assigned.
Skills/Abilities/Experience/ Minimum Qualifications:
- High School Diploma or GED
- Effective verbal communication skills and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- 1+ years of phone support or call center experience
- Must be able to type a minimum of 30+ wpm
- Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
- Healthcare or medical industry experience preferred
- Preference is given if fluent in Spanish
Physical Requirements:
- Ability to stand and sit for extended periods.
- Ability to lift 10 lbs. weight.
